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Refund Policy

Refund Policy

30 Day return policy:-

K-Mark Facilities will accommodate you within 30 days from delivery if you want to return your goods, provided that the following requirements are met:-

Goods can only be returned within the 30 day return period if it was not used at all.

The goods must be in its original un-opened packaging.

Customised goods that were damaged in transit may be returned and will be assessed before repairs are done to it.

Defective goods:-

All our goods carry a manufacturer’s warranty of least 24 months from the date it has been manufactured.

If requests for repairing goods are outside of the manufacturing warranty period, we will provide the client with a quote first as well as obtain the clients authorization before repairs are being started.

If defect in the goods was caused due to your abuse as the client, fair wear and tear or negligence, the warranty will no longer apply and the goods will not be returnable.

Returns process for defective goods:-

If defects in goods are suspected, it must be returned as soon as possible after the client detected the defect.

Client should immediately stop any further use of the goods in order to limit the damages.

K-Mark Facilities will then investigate the matter and assess the goods to determine the defect.

K-Mark Facilities will communicate the findings to the client within 5 to 10 working days after the goods have been received from client for assessment.

Goods that do not conform to the sample and description:-

Client did not inspect goods before ordering it, client may return the goods within 10 working days after it has been delivered, if goods do not materially conform to the sample.

Incorrect Delivery:-

If we delivered goods to a client that wasn’t ordered, K-Mark Facilities will collect them as soon as possible after the client has informed us of the incorrect delivery or if we inform the client of our mistake.

Proof of purchase:-

If the client wishes to return goods for any reason, proof of purchase or a copy of a signed delivery note may be required as we need to determine and confirm

The goods were bought from us

When the goods were purchased by the client

Refunds:-

No cash refunds will be made

All refunds will be done via EFT

It is the client’s duty to provide correct banking details as we will not be liable if payment are made to an incorrect banking account that was provided by the client.

Client will be notified of the approval or rejection of their refund.